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Access Violation While Printing Statements
or Donor Receipts

Things to check that may cause this are the following:
1. Graphic selected as Graphic Letterhead is too large.
  • In Setup--> Report Preferences--> Financial 3
    • Use a JPG or JPEG graphic
    • Use a graphic that is sized under 60KB
2. Statement/Donor Text has unsupported font, such as Wingdings.

3. Statement/Donor Text has unneeded blanks at the end of the Statement/Donor message.

4. Physical RAM is being used up by too many programs running in the background. Check MSConfig--> Startup.

5. Run Rebuild History File and then Update & Pack files.